ADA and Lodging Webinar Series
Unlock the Mystery of ADA Accessibility: Lodging Information Made Accessible
Presented by the Mid-Atlantic ADA Center, co-sponsored by the American Hotel & Lodging Association (AHLA) and the Asian American Hotel Owners Association (AAHOA)
April 11, June 13, September 12, and December 12, 2013
2:00 p.m. - 3:30 p.m. Eastern
Your office! The webinar format allows you to participate online from the comfort of your location!
The cost is $40 for each session or $110 for all 3.
Join us as we continue to "unlock the mystery" of ADA regulations and the impact these regulations have on the hospitality industry. In addition, we'll discuss the market potential offered by the disability and aging baby-boomer demographic, a growing population thought to control approximately $220 billion in discretionary income. Helping you understanding how to welcome guests with disabilities and comply with ADA regulations is the goal of this 4 part webinar series.
This updated series will focus on high demand topics and assist you in becoming the hotelier of choice in this competitive market.
Service Animals: Beyond the Traditional Guide Dog
June 13, 2013 2:00pm - 3:30pm Eastern
Speaker: Marian Vessels, Director, Mid-Atlantic ADA Center
The Department of Justice regulations clarify what a service animal is, but hoteliers still have many questions about how to appropriately serve individuals traveling with service animals. You will learn about handlers' responsibilities and hotels' obligations: Who may have a service animal? How many service animals may one person have? Where can service animals go on the property?
This session will also discuss the new regulations addressing miniature horses, and how they apply to the lodging industry. Learn what questions you can and cannot ask about service animals. There will be ample time for questions and answers.
Unlocking the Mystery of the 2010 Standards for Lodging
September 12, 2013 2:00pm - 3:30pm Eastern
Speaker: Nancy Horton, Information Specialist, Mid-Atlantic ADA Center
The 2010 Standards for Accessible Design define requirements for accessible buildings and facilities, and include many specific provisions for hotels. Although ADA requirements have been in effect for several years, the new 2010 Standards include some significant changes, and there is a great deal to know to fully understand these requirements. This session will provide an overview of the new requirements that are important for the lodging industry, including requirements for swimming pools and other recreational facilities. Accessibility survey tools and other resources will be shared. There will be ample time for questions and answers. This session will be submitted for AIA credit.
Hotels: Weaving an Accessible Welcome Mat
December 12, 2013 2:00pm - 3:30pm Eastern
Speaker: Nancy Horton, Information Specialist, Mid Atlantic ADA Center
This session will cover a variety of topics addressed in the recent revisions of the ADA regulations. We will cover the changes related to effective communication, reservation systems and front desk operations, distribution of accessible guest rooms designed for individuals who are deaf and hard of hearing, and dispersal of accessible rooms among price offerings and various room types. Emergency egress strategies for guests and employees with disabilities will also be discussed. Resources will be provided. The session will conclude with a question and answer segment.