The Mid-Atlantic ADA Center, together with the ADA National Network of regional ADA Centers, launched an initiative to promote accessibility and opportunity for people with disabilities within the hospitality industry. This project offers targeted materials and resources. To obtain materials in print or accessible formats, request training, or learn more about the initiative, contact us or visit the ADA National Network's website to locate your regional ADA Center.
Brochures with customer service tips in English and Spanish, full-color poster, resources, and promotional video to support outreach and education efforts!
These materials include Powerpoint presentations and related documents to facilitate brief training sessions for staff in the lodging and restaurant industries.
Resources from Blue Path, the Asian American Hotel Owners Association (AAHOA), the American Hotel and Lodging Association (AHLA), and the California Lodging Association's "We Welcome Service Animals" campaign materials!
Materials from Blue Path and the Department of Justice provide guidance on construction and alteration projects, as well as assessments of existing facilities.
DOJ offers a comprehensive web course for businesses, and provides guidance on service animals, accessible customer service practices, communicating with people who are deaf or hard of hearing and serving individuals who are blind or have low vision in places of lodging. This page also features a collection of settlement agreements and consent decrees that are instructive for hospitality industry businesses.
Publications and resourses to help planners ensure inclusive events in accessible locations.
This section features a variety of organizations and resources related to disability and travel, tourism, recreation, and other hospitality industry issues.